IT4IT™ Foundation

Overview

The purpose of learning IT4IT Level 1, known as IT4IT Foundation, is to provide validation that the Candidate has gained knowledge of the terminology, structure, and basic concepts of the IT4IT standard, and understands the core principles of the IT4IT Reference Architecture and the IT Value Chain. The course will have an overview of the IT4IT standard, cover the basics and the core concepts and study the four value streams in depth: Strategy to Portfolio, Requirement to Deploy, Request to Fulfill and Detect to Correct.

Price (*ask for discount) 800 USD
Access period 180 days

Prerequisite list

  • There is no formal prerequisite for this certification.

Audience list

  • Business Leaders
  • Enterprise Architects
  • Developers
  • IT Engineers
  • IT Operations

What is included

  • Accredited by The Open Group
  • 17 hours of course material
  • FREE exam voucher
  • Practice exams
  • 24/7 tutor support
  • Instant 6 months access

Certification Info

  • How To Earn?  A 2-part certification process for IT4IT Certification and can be taken after the completing the IT4IT Foundation e-Learning course.
  • How To Maintain?  N/A

Certification Exam Format

  • Multiple choice exam consisting of 40 questions
  • 60 minutes duration
  • Closed book exam
  • The pass-rate for the exam is 65%: you must get 26 out of 40 questions correct
  • In countries where English is a second language, the time allocated for the exam is extended to 90 minutes

Retake policy

  • One free resit exam voucher.

Enrollment Policy

  • You should pay the online course fee then the online course access will be granted to you within 1 week after receiving payment.
  • Course fee payment is not refundable.

Frequently Asked Questions

Course Outline

IT4IT Overview
  • Explain what The Open Group IT4IT Reference Architecture is and what approach it uses
  • Identify the intended use of IT4IT Reference Architecture for organizations
  • Identify the intended use of the IT4IT Reference Architecture for suppliers of IT management products and services
  • List the guiding principles that the IT4IT Framework adheres to
  • Demonstrate understanding of the IT Value Chain
  • Briefly describe the difference between the primary activities and supporting activities in the IT Value Chain
  • List the primary activities of the IT Value Chain
  • The supporting activities of the IT Value Chain
  • Explain the difference between value chain and value stream
  • Briefly describe how the IT value chain supports the IT service life-cycle
  • Briefly describe how the four value streams manage the full service life-cycle
Definitions (understand key terminology)
  • Service Lifecycle Data Object (Data Object)
  • IT Value Chain
  • Value Chain
  • Value Stream
  • Functional Component
  • Service Model Backbone Data Object
  • Relationship
  • System of Record
Basic Concepts (Value Streams and Reference Architecture)
  • Briefly describe an overview of the Strategy to Portfolio (S2P) value stream
  • Briefly describe an overview of the Requirement to Deploy (R2D) value stream
  • Briefly describe an overview of the Request to Fulfill (R2F) value stream
  • Briefly describe an overview of the Detect to Correct (D2C) value stream
  • Understand functional components and data objects and their relationship
  • Understand the scope of S2P
  • List S2P value propositions
  • List S2P typical activities
  • Understand the scope of R2D
  • List R2D value propositions
  • List R2D typical activities
  • Understand the scope of R2F
  • List R2F value propositions
  • List R2F typical activities
  • Understand the scope of D2C
  • List D2C value propositions
  • List D2C typical activities
  • Explain the concept of the four pillars “anchoring” the IT Value Chain – the Service Model, the Information Model, the Functional Model, and the Integration Model
  • Understand the IT4IT service model
  • Understand the IT4IT Information Model
  • Understand service lifecycle data objects
  • Understand the difference between key and auxiliary data objects
  • Understand the IT4IT Functional Model
  • Explain functional components and how they relate to IT capability
  • Understand difference between Primary Functional Components and Secondary Functional Components
  • Explain interactions between Functional Components and Data Objects
IT4IT Core (the Reference Architecture at high level)
  • List the five levels of IT4IT abstractions and identify which are vendor-agnostic and which are vendor-specific
  • Explain why an informal notation was chosen for Levels 1 and 2
  • List the five core concepts introduced at Reference Architecture Level 1
  • Explain the Level 1 class model
  • Explain the objective of the IT4IT Reference Architecture as it relates to Level 1
  • Explain how the IT4IT Reference Architecture uses the value stream concept
  • List the three things a functional component must have
  • Identify the OMG definition that is aligned contextually with the service life-cycle data object (artifact)
  • Identify the constituent parts of the system of record fabric for IT management
  • Understand the Level 1 Reference Architecture diagram
  • List the four additional concepts introduced at Reference Architecture Level 2
  • Explain the Level 2 class model
  • Understand the Level 2 Reference Architecture diagram
  • Identify the primary method for communicating the IT4IT Reference Architecture specification at Level 3
  • List the additional concepts introduced at Reference Architecture Level 3
  • Understand the Level 3 Reference Architecture Diagram Notation
  • Explain who owns and controls Levels 4 and 5 of the Reference Architecture
  • Explain what kind of content might be included in Level 4
  • Explain what kind of content might be included in Level 5
The Strategy to Portfolio Value Stream
  • Describe the objectives of the Strategy to Portfolio (S2P) value stream
  • Explain the benefits of implementing S2P value stream for the business
  • List the KPIs
  • Explain the purpose and use of the Enterprise Architecture functional component
  • Explain the purpose and use of the Policy functional component
  • Explain the purpose and use of the Proposal functional component
  • Explain the purpose and use of the Portfolio Demand functional component
  • Explain the purpose and use of the Service Portfolio functional component
  • Explain the purpose and use of the IT Investment Portfolio auxiliary functional component
The Requirement to Deploy Value Stream
  • Describe the goals and key objectives of the Request to Deploy (R2D) value stream
  • Explain the benefits of implementing R2D value stream for the business
  • List the KPIs
  • Explain the purpose and use of the Project functional component
  • Explain the purpose and use of the Requirement functional component
  • Explain the purpose and use of the Service Design functional component
  • Explain the purpose and use of the Source Control functional component
  • Explain the purpose and use of the Build functional component
  • Explain the purpose and use of the Build Package functional component
  • Explain the purpose and use of the Release Composition functional component
  • Explain the purpose and use of the Test functional component
  • Explain the purpose and use of the Defect functional component
The Request to Fulfill Value Stream
  • Describe the objectives of the Request to Fulfill (R2F) value stream
  • Explain the benefits of implementing R2F value stream for the business
  • List the KPIs
  • Understand the primary and secondary functional components of the R2F value stream
  • Explain the purpose and use of the Engagement Experience Portal component
  • Explain the purpose and use of the Offer Consumption functional component
  • Explain the purpose and use of the Offer Management functional component
  • Explain the purpose and use of the Catalog Composition functional component
  • Explain the purpose and use of the Request Rationalization functional component
  • Explain the purpose and use of the Fulfillment Execution functional component
  • Explain the purpose and use of the Usage functional component
  • Explain the purpose and use of the Charge-back/Show-back functional component
  • Explain the purpose and use of the Knowledge and Collaboration supporting function
The Detect to Correct Value Stream
  • Describe the objectives of the Detect to Correct (D2C) value stream
  • Explain the benefits of implementing D2C value stream for the business
  • List the KPIs
  • Explain the interactions with other value streams
  • Explain the purpose and use of the Service Monitoring functional component
  • Explain the purpose and use of the Event functional component
  • Explain the purpose and use of the Incident functional component
  • Explain the purpose and use of the Problem Control functional component
  • Explain the purpose and use of the Change Control functional component
  • Explain the purpose and use of the Configuration Management functional component
  • Explain the purpose and use of the Diagnostic and Remediation functional component
  • Explain the purpose and use of the Service Level functional component
  • List other IT operations capabilities not part of the D2C value stream
The IT4IT Certification Program
  • Explain the IT4IT Certification Program, and distinguish between the levels of certification