ITIL® Intermediate Service Design (SD)


The ITIL Service Design qualification is one of five ITIL Service Lifecycle Courses and will provide you with guidance that focusses on the design of IT services and covers the architectures, processes, policies and documentation that will enable you to design services that meet the needs of the organization. This is an accredited, interactive e-learning course for students who wish to become certified in ITIL Service Design. As well as in-depth visual learning content, the online course contains audio and video narratives, quizzes and practice exams.

Price 700 USD
Access Period 180 days

Prerequisite list

  • There is no formal prerequisite for this certification.

Audience list

  • This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Service Design at management level.
  • It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.

What is included

  • Accredited by PeopleCert (which is licensed by AXELOS as an Examination Institute for the ITIL® Service Design Certificate in IT Service Management.)
  • Credits awarded: 3
  • 20 hours of course material
  • Practice exams
  • Free exam voucher
  • Instant 6 months access

Certification Info

  • How To Earn?  • The student must pass the ITIL® Service Design Certificate in IT Service Management exam. • The student can take the exam online (virtually) using a service provided by PeopleCert.
  • How To Maintain?  N/A

Certification Exam Format

  • Closed book
  • Complex multiple choice
  • 90 mins duration (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
  • Eight scenario-based questions.
  • The pass mark is 70% (28 marks out of 40 correct)

Retake policy

  • N/A

Enrollment Policy

  • You should pay the online course fee then the online course access will be granted to you within 1 week after receiving payment.
  • Course fee payment is not refundable.

Frequently Asked Questions

Course Outline

Introduction to Service Design
  • The purpose, objectives and scope of Service Design
  • The context of Service Design in relation to the Service Lifecycle
  • Input, outputs of the SDP and Service Acceptable Criteria
Service Design Principles
  • Balanced Service Design
  • Service requirements
  • Aspects of Service Design
  • Service Oriented Architecture
Service Design Processes
  • Design Coordination
  • Service Catalogue Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management
  • Supplier Management
Service Design Technology Related Activities
  • Management of technology related activities commonly performed in the service design stage
  • Service design activities and techniques within requirements engineering
  • Data and information management
  • Application management
  • Capacity Management
  • Service design activities and techniques within requirement engineering
  • Service design activities and techniques within data and information management and associated with application management
Organizing for Service Design
  • Service design roles, responsibilities and capabilities
  • Techniques for assigning roles are introduced and explained
  • Aspects associated with the service design roles, responsibilities and capabilities
  • The functions within service design
  • Roles and responsibilities within the service design lifecycle stage for each of the service design processes
Technology Considerations
  • Interpret and analyze technology considerations in service design
  • Upon completion, students should understand what is involved in the types of tools that would benefit service design
  • The requirements for service management tools
Implementation and Improvement of Service Design
  • The service design issues relating to business impact analysis, service level requirements and risks
  • The six-stage implementation approach
  • Measurements of service design, as a prerequisite for success
Exam Preparation
  • This module summarizes the material covered in all previous modules and prepares candidates for the examination.