ITIL® Intermediate Release, Control and Validation (RCV)

Overview

The ITIL Release, Control and Validation qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focuses on the practical application of RCV practices in order to enable change, service asset and configuration, release and deployment and knowledge management, request fulfilment and service validation and testing. There are 2 objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both.

Price (*ask for discount) 700 USD
Access period 180 days

Prerequisite list

  • There is no formal prerequisite for this certification.

Audience list

  • This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Release, Control and Validation at management level.
  • It will also benefit but is not restricted to Release Manager, Security Administrators, IT Operations Managers, Database Administrators and Security Managers who wish to understand how to apply RCV practices in support of the service management lifecycle..
  • It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.

What is included

  • Accredited by PeopleCert (which is licensed by AXELOS as an Examination Institute for an ITIL® Release, Control and Validation Certificate in IT Service Management.)
  • Credits awarded: 4
  • 30 hours of course material
  • Practice exams
  • Free exam voucher
  • Instant 6 months access

Certification Info

  • How To Earn?  • The student must pass the ITIL® Release, Control and Validation (RCV) Certificate in IT Service Management exam. • The student can take the exam online (virtually) using a service provided by PeopleCert.
  • How To Maintain?  N/A

Certification Exam Format

  • Closed book
  • Complex multiple choice
  • 90 mins duration (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
  • Eight scenario-based questions.
  • The pass mark is 70% (28 marks out of 40 correct)

Retake policy

  • N/A

Enrollment Policy

  • You should pay the online course fee then the online course access will be granted to you within 1 week after receiving payment.
  • Course fee payment is not refundable.

Frequently Asked Questions

Course Outline

Introduction to Release, Control and Validation
  • Purpose and objectives of service transition
  • Scope of the service transition phase in relation to the RCV processes, its value to the business and how the RCV processes interact with processes within other lifecycle stages
  • Defining service transition lifecycle stages
  • The key initiatives that are important for an effective preparation for service transition
  • The approach and best practices in planning and coordinating service transition activities
  • How service transition provides transition process support to stakeholders
Change Management
  • The purpose and objectives of the Change Management process and describe its practical application within a business environment
  • The scope of the Change Management process
  • The business value of change management and demonstrate some practical examples in real-life situations
  • Change management policies, and its design and planning considerations
  • Types of change request, and describe them using examples by service lifecycle stage; distinguish changes, requests for change (RFCs) and change records
  • The role of change models, change proposals and standard changes
  • The options and considerations for remediation planning
  • Typical activities involved in managing changes, and describe workflow of processing different types of change requests
  • The methods and techniques associated with each major change management activity
  • The change management process triggers, inputs, outputs and interfaces with other processes
  • The role of the configuration management system (CMS) in change management
  • How change management can be effectively measured, and examples of critical success factors and key performance indicators
  • The challenges and risks of change management
  • Typical change management activities that may be performed on a day-to-day basis during the service operation lifecycle stage
  • Managing organization and stakeholder change as an essential part of continual improvement
Service Asset and Configuration Management
  • The purpose and objectives of the SACM process
  • The scope of SACM
  • The business value of the SACM process, and demonstrate some practical examples in real-life situations
  • SACM policies and basic concepts and various types of CIs
  • The use of a configuration management system (CMS), and its major components, in supporting the effective execution of SACM process
  • The activities of asset management, the role of software asset management and associated tools
  • The key SACM process activities and deliverables for executing each of these activities
  • The SACM process triggers, inputs, outputs and interfaces with other processes
  • The information management considerations for SACM and the challenges and risks of SACM
  • How the SACM process can be effectively measured, and examples of critical success factors and key performance indicators and their application
  • Typical SACM activities performed on a daily basis by service operation
Service Validation and Testing
  • The purpose and objectives of the SVT process
  • The scope of the SVT process
  • The business value of the SVT process, and demonstrate some practical examples in real-life situations
  • How policies can drive and support the execution of the SVT process, and describe practical examples of such policies
  • Various test models, their objectives and test conditions, and examples of validation conditions
  • Various validation and testing perspectives, their purposes and the stakeholder groups ’ requirements to be addressed
  • The use of test levels and test models to help with build quality service deliverables during the early stage of the service development lifecycle
  • The key activities of the SVT process, the underlying method and techniques in performing each step
  • The SVT process triggers, inputs, outputs and interface with other processes
  • The practices of maintaining test data and test environments in respect of changing test requirements
  • How the SVT processes can be measured in terms of business value contribution and internal efficiency, and examples of critical success factors and key performance indicators
  • The challenges and risks of SVT
Release and Deployment Management
  • The purpose, and objectives of the RDM process
  • The scope of the RDM process
  • The business value of the RDM process
  • RDM policies, the concept of a release unit, release design options and considerations, and models
  • The four phases of RDM
  • Release and deployment planning considerations
  • Release and deployment plans
  • Pass/fail criteria
  • Build and test planning
  • Planning release packaging and build
  • Preparation for release build and test
  • Deployment planning
  • Planning of pilots
  • Financial/commercial planning
  • The key steps and techniques for performing the release build and test stage
  • Release and build documentation
  • Acquire and test input configuration items and components
  • Build and manage the test
Request Fulfillment
  • The purpose, objectives and scope of the request fulfillment process
  • The business value of the request fulfillment process
  • Request fulfillment policies, principles and basic concepts
  • Request fulfillment activities and demonstrate some practical examples of service requests that can be offered as standard services by category
  • Request fulfillment process triggers, inputs, outputs and interfaces (particularly with RDM, SACM and change management)
  • Information required by the request fulfillment process
  • How request fulfillment can be effectively measured, and examples of critical success factors and key performance indicators
  • Challenges and risks pertaining to request fulfillment
Change Evaluation
  • The purpose, objectives and scope of the change evaluation process
  • The business value of the change evaluation process
  • Change evaluation policies, principles and use of the Plan-Do-Check-Act model
  • Change evaluation process terminology and typical change evaluation process workflow
  • Perspectives to consider when executing an evaluation plan, the intended and unintended effect of a change, and factors for evaluating the effectiveness of a service change
  • The evaluation of predicted service performance and actual performance and of risk management
  • How this can impact the course of actions for the overall service design / change evaluation
  • Evaluation report contents
  • Change evaluation process triggers, inputs, outputs and interfaces
  • The role of the SKMS and CMS
  • How change evaluation can be effectively measured, and examples of critical success factors and key performance indicators
  • Challenges and risks pertaining to change evaluation
Knowledge Management
  • The purpose, objectives and scope of the KM process
  • The business value of the KM process, especially in the context of service transition
  • KM policies and use of DIKW structure. The SKMS and its relationship with the CMDB and CMS, using examples
  • KM activities and practical techniques for enabling a KM strategy, knowledge transfer and the effective management of data, information and knowledge
  • Demonstrate the benefits of using an SKMS through examples
  • KM process triggers, inputs, outputs and interfaces. The stakeholder groups within the IT service management organization whose support is needed for effective knowledge management.
  • Information management aspects to consider when creating an SKMS
  • How KM can be effectively measured, and examples of critical success factors and key performance indicators
  • Challenges and risks pertaining to KM
RCV Roles and Responsibilities
  • Generic roles involved in service transition
  • The key roles/functions responsible for executing each process step
  • Generic roles in service transition
  • Transition planning and support
  • Change management
  • Service asset and configuration management
  • Release and deployment management
  • Service validation and testing
  • Request fulfillment
  • Change evaluation
  • Knowledge management
Technology and Implementation Considerations
  • The list of generic requirements for integrated ITSM technology
  • The evaluation criteria for service management tools for process implementation
  • The RCV practices for process implementation
  • Managing change in operations
  • Service operation and project management
  • Assessing and managing risk in service operation
  • Operational staff in service design and transition
  • The challenges, critical success factors and risks relating to implementing service transition practices and processes
  • How to plan and implement service management technologies
  • The technology considerations for implementing the following processes and activities
  • Knowledge management tools, collaboration, and configuration management system
Exam Preparation
  • This module summarizes the material covered in the previous modules and prepares candidates for the examination.