ITIL® Intermediate Planning, Protection and Optimization (PPO)

Overview

The ITIL Planning, Protection and Optimization qualification is one of four ITIL Service Capability Courses and will provide you with guidance that focusses on the practical application of PPO practices in order to enable capacity, availability, IT service continuity, information security and demand management. There are two objectives of this course. The first is to gain an introductory overview of the Service management lifecycle, its key processes, roles etc. You also want to pass the exam! It is the aim of the course to satisfy both.

Price (*ask for discount) 700 USD
Access period 180 days

Prerequisite list

  • There is no formal prerequisite for this certification.

Audience list

  • This course will be of benefit to any IT professional who needs to understand the concepts and activities of ITIL Planning, Protection and Optimization at management level.
  • It will also benefit operational staff involved in capacity management, availability management, ITSCM, information security management, and demand management, and who wish to enhance their role-based capabilities.
  • It is also suitable if you have completed the ITIL Foundation certificate, and you are wishing to advance to higher level ITIL certifications.

What is included

  • Accredited by PeopleCert (which is licensed by AXELOS as an Examination Institute for an ITIL Planning, Protection and Optimization qualification in IT Service Management.)
  • Credits awarded: 4
  • 30 hours of course material
  • Practice exams
  • Free exam voucher
  • Instant 6 months access

Certification Info

  • How To Earn?  • The student must pass the ITIL® Planning, Protection and Optimization Certificate in IT Service Management exam. • The student can take the exam online (virtually) using a service provided by PeopleCert.
  • How To Maintain?  N/A

Certification Exam Format

  • Closed book
  • Complex multiple choice
  • 90 mins duration (Candidates sitting the examination in a language other than their first language have a maximum of 120 minutes and are allowed to use a dictionary).
  • Eight scenario-based questions.
  • The pass mark is 70% (28 marks out of 40 correct)

Retake policy

  • N/A

Enrollment Policy

  • You should pay the online course fee then the online course access will be granted to you within 1 week after receiving payment.
  • Course fee payment is not refundable.

Frequently Asked Questions

Course Outline

Introduction to Planning, Protection and Optimization
  • Purpose and objectives and value of Service Design
  • The lifecycle in context
  • Service Design basics
  • The interfaces of design coordination with other processes related to PPO
Capacity Management
  • The purpose and objectives of the Capacity management process
  • The scope of the Capacity management process
  • The importance of capacity management as a process to generate business value
  • The policies, principles and basic concepts of Capacity management
  • The main activities, methods and techniques that enable capacity management, and how they relate to planning, protection and optimization
  • The triggers, inputs, outputs and interfaces of capacity management and its interfaces with other processes
  • The capacity management information system and its role in information management
  • How the critical success factors and key performance indicators can be used to demonstrate the efficiency and effectiveness of successful capacity management
  • Challenges and risks of capacity management
Availability Management
  • The purpose and objectives of the availability management process
  • The scope of the availability management process
  • The importance of availability management as a process to generate business value
  • The policies, principles and all basic concepts of availability management
  • The main activities, methods and techniques that enable availability management and how they relate to planning, protection and optimization
  • The triggers, inputs, outputs and interfaces of availability management, and its interface with other processes
  • How availability management relates to information management
  • How critical success factors and key performance indicators can be used to demonstrate the effectiveness and efficiency of the availability management process
  • The challenges and risks associated with the availability management process
IT Service Continuity Management
  • The purpose and objectives of the ITSCM process
  • The scope of the ITSCM process
  • The importance of ITSCM as a process to generate business value
  • The policies, principles and basic concepts of ITSCM
  • The process activities, methods and techniques and how they relate to planning, protection and optimization, particularly stages 1-4 of the ITSCM lifecycle
  • Invocation of ITSCM
  • The triggers, inputs and outputs and interfaces of ITSCM and its interface with other processes
  • Information management for the ITSCM process
  • How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful ITSCM
  • The challenges and risks associated with the ITSCM process
Information Security Management
  • The purpose and objectives of the Information Security Management process
  • The scope of the Information Security Management process
  • The importance of information security management as a process to generate business value
  • The policies and principles and basic concepts of Information Security Management
  • The main activities, methods and techniques that enable this process and how they relate to planning, protection and optimization
  • The triggers, inputs and outputs, and interfaces of information security management
  • Information security management and the security management information system
  • How critical success factors and key performance indicators can be used and applied to demonstrate effectiveness and efficiency of successful Information Security Management process
  • The challenges and risks associated with the Information Security Management process
Demand Management
  • The purpose and objectives of the Demand Management process
  • The scope of the Demand Management process
  • The value to business lifecycle
  • The policies and principles and basic concepts of demand management
  • The process activities, methods and techniques of demand management
  • The triggers, inputs and outputs, and interfaces
  • Information management and Demand Management
  • Critical success factors and key performance indicators
  • The challenges and risks associated with the demand management process
PPO Roles and Responsibilities
  • Process manager
  • Process practitioner
  • Capacity management process manager
  • Availability management process manager
  • IT service continuity management process manager
  • Information security management process manager demand management roles
Technology and Implementation Considerations
  • The generic requirements for technology to assist service design
  • The evaluation criteria for technology and tooling for process implementation
  • The good practices for practice and process implementation
  • The challenges, critical success factors and risks related to implementing practices and processes
  • How to plan and implement service management technologies
  • The consideration for implementing technologies in supporting the processes within planning, protection and optimization practice, in particular, designing technology architecture
Exam Preparation
  • This module prepares you for the ITIL Planning, Protection and Optimization examination.